Delete Your Account

Irbis Solutions Inc. — Invisible Witness · Privacy Policy · Contact us

Warning: Deleting your account permanently removes all gate access permissions associated with it. You will no longer be able to open any gates you were authorized to use, and regaining access will require registering again and being re-approved by the gate owner.

This page explains how to delete your Invisible Witness account and the personal information associated with it. It applies to accounts created through the Invisible Witness mobile app or website. You do not need the app installed to request deletion.

How to request deletion

Email info@invisiblewitness.ca from, or referencing, the email address registered to your account, with the subject line “Delete my account.” We may ask you to verify your identity before processing the request.

What is deleted

When your request is processed, we delete the personal information we hold for your account, including:

Your name, email address, and phone number;
Account credentials and registration / credential identifiers;
Vehicle license-plate number, where registered;
Your role and organizational affiliation;
Access authorization records tied to your account.

What may be retained

Some information may be retained after account deletion where we are required or permitted to keep it, for example:

Gate access-event logs and audit trails needed for the security and integrity of the sites you accessed — retained for the period required by the gate owner and applicable law, then securely destroyed or anonymized;
Records we must keep to comply with legal, regulatory, or contractual obligations.

Invisible Witness provides the access-control system on behalf of the organizations that operate the gates (our customers). Where access data is held on behalf of a customer, parts of your request may be directed to, or require action by, that organization. See our Privacy Policy for details.

Timeline

Verified deletion requests are processed within 30 days. We will confirm by email once your account has been deleted.

Questions

For questions about deletion or your privacy rights, email info@invisiblewitness.ca or use our contact page. See also our Privacy Policy, Section 8 (Your Rights).